How Framing And Removing Anti-Nudges Can Improve Customer Experience

Customer experience executives can a lot from behavioural science. Here’s two insights concerning anti-nudges and framing and how they can help drive customer service and experience improvements.

Source: Forbes – Forbes – Management.

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Published by

Shawn Boday

Shawn Boday is the CEO of Accretive Technology Group in Seattle, WA.

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