For Customer Service Greatness, ‘People Are Our Greatest Resource’ Can’t Be Just Lip Service

At too many companies in too many industries, “People are our most important resource,” is the most cynical of platitudes, ignored as openly as, say, “Safety is our first priority.” But in a customer service-intensive business, no truer words could ever be spoken. You can’t even come close to creating […]

Source: Forbes – Forbes – Management.


Published by

Shawn Boday

Shawn Boday is the CEO of Accretive Technology Group in Seattle, WA.

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